Privacy Policy

Last updated: June 16, 2026

Chindi Collective is committed to protecting the privacy and security of our customers' personal data. This privacy policy describes how we collect, use, and process your personal data when you visit our website, place an order, or contact us. All operations are conducted in strict compliance with the General Data Protection Regulation (GDPR) and Dutch national privacy regulations.

1. Data We Collect

We may collect and process the following categories of personal information:

• Identity & Contact Information: Name, shipping address, billing address, phone number, and email address.
• Transaction Data: Details about payments and purchases you make, including billing credentials (processed via secure PCI-compliant partners).
• Technical & Consent Data: Your IP address, browser type, cookies settings, and your unique cookie consent status ID (e.g. NL Consent ID).
• Communication Data: Records of correspondence when you reach out through our contact forms or showroom appointment forms.

2. How We Use Your Data

We use your personal data for the following purposes:

• To fulfill, pack, and deliver your furniture and ceramic orders.
• To manage payments, processing fees, and invoicing.
• To communicate with you regarding updates on custom sizing or delivery coordinates.
• To comply with legal tax obligations under Dutch law (e.g., Belastingdienst requirements).

3. Consent and Cookie Tracking

When you visit Chindi Collective, we request your consent to place tracking cookies on your device. Your consent status is stored locally on your browser with a unique NL Consent ID. You have the right to withdraw or update your cookie consent at any time through our Cookie Policy dashboard.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with Dutch commercial and tax regulations (which require keeping purchase records for 7 years).

5. Your Rights

Under the GDPR, you have the following rights regarding your data:

• Right of access to your personal data.
• Right to rectification of incorrect data.
• Right to erasure ("right to be forgotten").
• Right to restrict or object to the processing of your data.
• Right to data portability.

To exercise any of these rights, please contact our data compliance officer at [email protected].

6. Governing Law and Jurisdiction

This Privacy Policy, and any disputes arising from or in connection with it, shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes shall be submitted exclusively to the jurisdiction of the Court of Amsterdam (Rechtbank Amsterdam), Netherlands.